xb99 Responsible Gaming
xb99 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Use our tools to stay in control and play within your means.
Adults 21+ Only. xb99 is strictly for players aged 21 and above. Online gaming involves real money and financial risk. Never gamble with funds you cannot afford to lose.
Gaming Should Be Entertainment
For most players, online gaming on xb99 is exactly what it should be — an enjoyable way to experience the thrill of cricket betting, live casino tables, and real-money slots from the comfort of their home in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh. The excitement of a BPL match bet, a baccarat hand, or a bonus round on a slot game is genuine entertainment for millions of responsible players every day.
However, xb99 recognises that for a small number of players, gambling can shift from leisure to a compulsive habit that causes real harm — financially, emotionally, and in relationships. We take that possibility seriously. This page explains every tool and resource available to help you or someone you care about stay in control, set boundaries, or step away from the Platform entirely if that is the right decision.
Player Protection Tools
Every registered xb99 player can access the following tools directly from the account dashboard or by contacting our support team at any time:
Deposit Limits
Set daily, weekly or monthly caps on how much you can deposit.
Session Reminders
Set time alerts so you know how long your gaming session has lasted.
Cooling-Off Period
Temporarily pause your account for 24 hours, 7 days, or 30 days.
Self-Exclusion
Permanently close your account for a minimum of 6 months.
Loss Tracking
Review your full transaction history and net loss figures at any time.
Age Verification
Strict 21+ checks on every new account registration.
How Deposit Limits Work
Choose Your Limit Period
From your account settings, select whether you want to apply a daily, weekly, or monthly deposit limit. A daily limit resets each calendar day (Bangladesh Standard Time, UTC+6). A weekly limit resets every Monday. A monthly limit resets on the 1st of each calendar month.
Set Your Maximum Amount in Taka
Enter the maximum amount in Bangladeshi Taka (৳) that you want to allow yourself to deposit within the chosen period. Once you reach that ceiling, any further deposit attempt during the same period will be declined automatically — regardless of which mobile wallet (bKash, Nagad, Rocket, or Upay) you use.
Reducing vs. Increasing Your Limit
If you want to reduce your deposit limit, the new lower limit takes effect immediately — there is no waiting period for decreases. If you want to increase your deposit limit, a mandatory 24-hour cooling-off period applies before the higher limit becomes active. This deliberate friction is intentional: it gives you time to reflect before committing to a higher spending ceiling.
Tip: A good starting point for most players is setting a monthly deposit limit equal to no more than 2-5% of your monthly income. This keeps gaming firmly in the entertainment budget category. If you are unsure what limit to set, contact our support team and we can help you find a figure that works for your situation.
Self-Exclusion — Taking a Full Break
If you feel that gambling has become a problem and you need to step away completely, xb99's self-exclusion feature allows you to permanently close your account for a defined minimum period. Self-exclusion is different from a cooling-off period: it is a serious, binding commitment that cannot be reversed once activated.
Activate via Dashboard or Support
Navigate to the Responsible Gaming section of your account dashboard and select Self-Exclusion, or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 1 hour during normal operating hours (Bangladesh Standard Time).
Minimum 6-Month Lock
Once self-exclusion is confirmed, your account is locked for a minimum period of 6 months. You will not be able to log in, place bets, make deposits, or use any feature of the xb99 Platform during this time. Any pending withdrawal will be processed to your registered mobile wallet. Any active bonus balance is forfeited.
Reactivation After the Minimum Period
After the minimum 6-month self-exclusion period has expired, you may submit a reactivation request by contacting support. Reactivation is not automatic — you must actively request it in writing. xb99 will apply an additional 7-day reflection period from the date of your reactivation request before restoring access, giving you a final opportunity to reconsider.
Cannot Be Reversed Early: Once self-exclusion is activated, xb99 will not process any request to lift it before the 6-month minimum has passed — regardless of the reason given. This is a deliberate safeguard, not a policy limitation. If you are experiencing distress, please reach out to our support team or a qualified counsellor.
Warning Signs of Problem Gambling
Problem gambling rarely starts suddenly. It usually develops gradually. Recognising the warning signs early gives you the best chance of addressing it before it becomes a serious issue. Reflect honestly on whether any of the following apply to you:
- You gamble with money earmarked for essential expenses such as rent, food, bills, or school fees.
- You feel restless, irritable, or anxious when you are unable to gamble or when you try to cut back.
- You chase losses — placing more bets to try to recover money you have already lost.
- You lie to family members or friends about how much time or money you spend gambling.
- Gambling is affecting your work performance, studies, or personal relationships.
- You borrow money, take loans, or sell possessions to fund gambling.
- You feel that gambling is the only way to relieve stress, boredom, or negative emotions.
You Are Not Alone: Recognising these patterns in yourself takes courage. Many players across Bangladesh have used the tools on this page to regain control. If you identified with three or more of the signs above, we strongly encourage you to activate a cooling-off period or self-exclusion today, and to reach out to our support team for a private, non-judgmental conversation.
Tips for Healthy Gaming Habits
Even if you do not currently experience any of the warning signs above, building good habits from the start makes your gaming experience more enjoyable and sustainable over the long term. Here are four practical habits that responsible players across Bangladesh follow:
Set a Budget Before You Start
Decide the maximum amount in Taka you are willing to spend before you open the app. Treat this like a ticket price for an evening's entertainment — once it is spent, the session ends. Never top up mid-session because you are losing. Use the deposit limit tool to enforce this boundary automatically.
Never Chase Losses
Every game outcome on xb99 is determined by a certified Random Number Generator (RNG). Past results have no influence on future outcomes. Chasing losses is the single most common behaviour pattern that turns a manageable hobby into a financial problem. If you have reached your session budget, close the app and walk away — the games will still be there tomorrow.
Balance Gaming With Other Activities
Online gaming is most enjoyable when it is one part of a balanced leisure life. Make sure you are spending quality time with family in Dhaka or wherever you live, pursuing other hobbies, exercising, and maintaining social connections. If gaming starts to feel like the only enjoyable activity in your day, that is a signal to step back and rebalance.
Use the Platform's Own Tools Proactively
You do not have to wait until gaming becomes a problem to start using deposit limits or session reminders. Setting these controls from day one is simply good financial hygiene — the same way you would set a food or transport budget each month. Log in to your account settings today and configure limits that reflect what gaming is worth to you as entertainment.
Protecting Minors From Gambling
The xb99 Platform is strictly for adults aged 21 and above. We implement mandatory date-of-birth verification at registration and require government-issued ID documents when an account triggers our age-verification protocols. We do not offer any games, products, or promotions directed at minors, and our marketing materials contain explicit 21+ notices.
If you share a mobile device with family members — including younger siblings or children — please ensure the xb99 app or browser session is always logged out and password-protected when not in use. If you believe a minor has accessed xb99 using a registered account, contact our support team immediately at [email protected] and we will investigate and take appropriate action within 24 hours.
Important — Parental Responsibility: Your xb99 account credentials (username and password) are personal and must never be shared with anyone, including family members. You are responsible for any activity that occurs on your account. Sharing credentials that enable a minor to access the Platform is a violation of our Terms and Conditions and may result in permanent account closure.
Getting Help — Contact Our Support Team
If you feel that your gambling on xb99 — or on any platform — is becoming a problem, the most important step is to talk to someone. Our support team is trained to handle responsible gaming enquiries with complete confidentiality and without judgement. You will not be penalised for reaching out — in fact, we will actively help you access the right tools and resources.
Email us with the subject line "Responsible Gaming" and describe what you are experiencing. Our team operates 24 hours a day, 7 days a week including Bangladeshi public holidays. We aim to respond to all responsible gaming enquiries within 2 hours (Bangladesh Standard Time, UTC+6).
You Can Also Self-Refer: You do not need a referral or a crisis situation to use our responsible gaming tools. Any player who proactively wants to set limits, take a break, or simply review their gaming history is welcome to contact support at any time. Taking control of your gaming is a sign of strength, not weakness.
Our Commitment to Responsible Gaming
xb99 is committed to being a platform where entertainment and player safety coexist. We believe that sustainable gaming — where players stay within their means and treat gambling as leisure rather than income — is better for players and better for the long-term health of the platform. We continuously invest in responsible gaming features, staff training, and player education to make that vision a reality for every player in Bangladesh.
We also acknowledge that no set of tools eliminates the risk of problem gambling entirely. Our tools reduce risk, support self-awareness, and provide practical ways to set boundaries — but they work best when paired with your own honest self-assessment. We encourage every xb99 player to revisit this page periodically, to use the tools available, and to reach out to our support team without hesitation if gaming ever stops feeling like fun.
Play Smart. Play Responsibly.
xb99 has the tools to keep gaming fun and within your control. Explore the casino when you are ready, or read our FAQ to learn more about how the platform works.